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Opening a dialogue when the stakes are high, opinions vary, and emotions are strong.

Regardless of role, industry, or seniority, hard conversations are often what end up shaping and defining our personal and professional relationships. The ability to be confident in conflicts, take emotion and transform it into powerful dialogue, and prepare for high stakes scenarios can make the difference between a good leader and the best leader someone has ever had. This session will cover the foundations of crucial conversations and provide tools that will last your entire career.

Goals

During this session we will:

• Discuss what a crucial conversation is, and why opening a dialogue is a critical leadership skill
• Identify our communication strengths and obstacles, as well as the necessary elements that go into having crucial conversations
• Mindfully practice opening difficult dialogues and provide constructive feedback to each other

We will not:

• Remain focused on our limitations or fears
• Expect perfectionism, only practice

Meet the Instructor – Amy Cosgrove: Amy is creative and energetic with 18 years of experience in learning and development using classroom, virtual, and blended design methods. She is passionate about anything related to organizational and career development.

Relationship building Amy’s strength, and she enjoys consulting with leadership and employees at all levels to create engaging programs. Learning can be memorable and fun by paying attention to the needs of every learner, and incorporating interaction between participants. Amy understands the value of delivering content that can be used immediately, and that demonstrates real-life application.

Education: Bachelor of Arts in Psychology and Master’s in Education (Adult Learning)

Areas of Expertise: Training & Facilitating, Train the Trainer, Instructional Design, Virtual and Web-based, Leadership Development, Career Development, Mentoring Programs, Accelerated Learning, Articulate Storyline

Professionally facilitated Rising Professionals peer group meetings provide rising talent with an opportunity to learn with and from others at mid-size companies in Northeast Ohio who are facing similar challenges and opportunities in a trusting and confidential environment. Exchanges are robust and attendees are challenged to bring at least two takeaways back to their organization that can be immediately applied. The purpose of this group is for rising talent among EDGE member organizations to gather together to share best practices on how to make a greater impact to their organization and community.

For more information and to RSVP: Brittany@edgef.org